1. Needs Discovery & Scope Definition
Understand your workflows, volumes, and pain points.
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Business Process Outsourcing (BPO) Services
What We Deliver
- Customer Support (Voice/Chat/Email)
- Data Entry & Processing
- Lead Qualification & Appointment Setting
- eCommerce Operations
- Order Processing & Returns Management
- Document & Claims Management
Whether you're scaling operations, entering new markets, or simply need better efficiency, Outsure Global helps you manage key business processes without the overhead.
We support high-growth companies, agencies, and enterprises across the UK, US, and Australia with teams trained in your tools, SOPs, and brand voice so the experience feels seamless to your customers and teams.
Cost-efficient. Process-driven. Always on-brand.
Core BPO Solutions
We categorize our BPO expertise across three essential segments to deliver process efficiency, scalability, and customer satisfaction.
Customer Experience & Front Office Services
Deliver exceptional service across every touchpoint with customer-facing teams that speak your brand’s language and your customers too. Whether you’re scaling a helpdesk or running high-volume sales campaigns, we provide trained agents, multichannel support, and real-time reporting.
What We Offer:
Omnichannel Customer Support
Voice, chat, and email support delivered through your existing tools and aligned with your brand tone, response SLAs, and escalation logic.
Inbound & Outbound Sales
Drive acquisition, upselling, and renewals with trained inside sales teams who understand your product and your buyer.
Social Media & Community Management
Timely, brand-safe engagement across Instagram, Facebook, LinkedIn, and forums. We monitor, moderate, and respond or escalate when needed.
Back-Office & Administrative Services
Keep your operations lean and accurate with dedicated back-office teams that handle high-volume, detail-heavy tasks behind the scenes, so your internal teams can stay focused on growth. We plug into your systems, follow your SOPs, and deliver measurable efficiency.
What We Offer:
Data Management & Processing
From CRM updates and database cleansing to document digitization and form processing, we handle the tedious tasks with speed and accuracy.
Procurement & Supply Chain Support
End-to-end assistance with purchase order creation, vendor coordination, inventory tracking, and shipment documentation, ensuring nothing slips through the cracks.
Industry-Specific BPO Solutions
No two industries operate the same, and neither should your outsourcing strategy. We provide domain-aligned talent, process knowledge, and compliance-ready support tailored to your sector’s unique needs and pace.
What We Offer:
Healthcare BPO
HIPAA and NHS-compliant support for medical billing, appointment scheduling, patient coordination, and insurance verification.
Banking & Financial Services (BFSI)
Secure, audited processes for KYC, loan processing, customer onboarding, and dispute resolution backed by data privacy best practices.
Retail & eCommerce
Support for product catalog management, order processing, returns, and 24/7 customer care across platforms like Shopify, Amazon, and WooCommerce.
Real Estate & Property Management
Virtual leasing support, tenant communications, maintenance coordination, and CRM management for residential and commercial property firms.
Satisfied clients from 170+ organizations in different fields
Our Process
2.Transition Planning & SOP Alignment
Build process maps, training docs, and knowledge bases, or align with yours.
3. Team Assembly & Knowledge Transfer
Assign trained resources and shadow existing processes before go-live.
4. Soft Launch & QA Checkpoints
Pilot runs with active QA and reporting to ensure compliance and consistency.
5. Full Roll-Out & Continuous Optimization
Scale operations with built-in reporting, feedback loops, and process improvements.
How We Integrate With Your Team
We don’t feel like an outsourced vendor; we plug directly into your stack, standups, and service culture.
Work inside your tech stack
From your ticketing tools to Slack channels, we adapt to your daily workflow.
Send reports that matter
Weekly dashboards with metrics, SLAs, and insights that help you make better decisions.
Participate in team syncs and huddles
We show up for standups, reporting calls, and async updates like internal teammates.
Follow your playbooks or build ours together
Whether you have SOPs or not, we ensure full alignment before delivery starts.
Represent your tone, brand, and values
Every customer interaction sounds like it came from your internal team, not a vendor
Constantly iterate on what’s working
Feedback loops, QA audits, and proactive process suggestions are built into our workflow.
Frequently Asked Questions
Your Questions Answered
Yes. We integrate with tools like Zendesk, HubSpot, Zoho Desk, Salesforce, and many more.
We do. Depending on your requirements, we can staff teams across time zones to ensure uninterrupted service.
We operate with strict access controls, NDAs, ISO-aligned processes, and secure VPN-based access to client systems.
Depending on the complexity, onboarding typically takes 7–14 business days after SOP finalization.
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